Wabi-Sabi Solid Wood Candle Holders

About Transportation

1. Does the selected shipping service apply to my country, which carrier is used, and how long does delivery take?

The shipping cost shown at checkout is the amount you pay. The amounts below are in GBP. If you shop in another currency, checkout converts the same rule.

We ship to the United Kingdom and to most other destinations available at checkout. We cannot ship to Ukraine.

Delivery time is preparation time plus transit time. These are estimates, not a guaranteed delivery date.

Fast Shipping (DHL or DPD) appears at checkout for the countries on that method, including the UK. Checkout calculates it by parcel weight. Current bands are £8.50 to £110.50, and the amount shown before payment is the amount you pay. The method estimates 3–7 days after the carrier collects the parcel. Preparation time is separate. At checkout this express method is marked tariff-free. If it is not offered for your address, email [email protected] before ordering.

The product page shows the latest availability we have. Availability can change before checkout is completed. If we cannot supply an item after you order, we will contact you before shipping. Please do not book an electrician until the item has arrived.

2. Can I track my order?

Yes. After the order ships, we email a tracking number. You can look it up at https://www.17track.net/en, or email [email protected].

More detail is in our Shipping Policy.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

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About Product

1. Can the lamp dimmable?

If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.

2. Can I have a longer cable?

We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.

3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan, Cuba.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.